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Privacy Policy – Deluxe Aero

Deluxe Aero Consulting FZCO (“Deluxe Aero”, “we”, “our” or “us”) is committed to protecting your personal data, handling it responsibly, and respecting your privacy.

This Privacy Policy explains how we collect, use, and protect personal data whenever you interact with us — including when you visit our website www.deluxeaero.com, use our digital platforms, attend Deluxe Aero events, or communicate with us by email, phone, or other channels. It also covers personal data we may receive from third parties.

The sections below explain in more detail:

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  • The types of personal data we collect from you

  • The types of personal data we may receive from third parties

  • Why and how we process your personal data

  • Who we share your personal data with

  • How long we retain your personal data and how we protect it

  • Your rights, including withdrawing consent and objecting to processing

  • How to contact us to exercise your rights

 
1. Personal Data We Collect From You
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We collect personal data through your interactions with Deluxe Aero, for example when you browse our website, contact us with an enquiry, attend an event, or make a booking.

This may include:

  • Your name and contact details provided during enquiries or registration

  • Payment details and billing address

  • Marketing preferences and consent records

  • Information provided in surveys or feedback forms

  • Browser/device information and website usage data

  • Details of your communications with us (including support requests or complaints)

  • Information about your attendance at Deluxe Aero events

 
2. Personal Data We Receive From Third Parties
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We may also receive personal data indirectly, including:

  • When another person makes an enquiry or booking on your behalf

  • Insights from data specialists to help us understand customer preferences

  • Engagement reports from analytics and software providers

  • Information from government or law enforcement bodies where required

 
3. Why We Process Your Personal Data
Consent
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If you opt in to receive communications from Deluxe Aero and our trusted partners, we will contact you via email, phone, post, or notifications. We also rely on consent for processing website usage data to improve user experience and provide tailored marketing. You may withdraw your consent at any time.

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Legitimate Interests
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We may process personal data to pursue legitimate business interests, such as:

  • Personalizing our website and communications

  • Profiling and tailoring marketing campaigns

  • Delivering targeted advertising with trusted partners

  • Preventing fraudulent transactions and ensuring payment security

  • Responding to customer queries, comments, or complaints

  • Conducting market research

  • Ensuring service improvements and security

  • Managing compliance, legal claims, and regulatory requests

You have the right to object to processing carried out under legitimate interests.

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Contract
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We process personal data when it is necessary to provide you with services, manage bookings, or administer your membership.

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Legal Obligation
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In some cases, we are legally required to process personal data, for example when responding to regulatory or law enforcement requests.

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4. Who We Share Your Personal Data With
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We may share personal data with:

  • Service providers (IT support, hosting, payment processing, logistics, marketing, analytics)

  • Advertising partners and social media platforms, to help deliver personalized campaigns

  • Government and regulatory authorities, when legally required

  • Professional advisers and potential business partners (in the event of restructuring or sale of the business)

We do not sell your personal data to third parties.

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5. International Transfers
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Some of our partners and service providers may process data outside the UAE (for example, in the United States). Where this occurs, we ensure appropriate safeguards are in place. Copies of these safeguards can be provided upon request.

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6. Data Retention and Security
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We retain personal data for only as long as necessary:

  • Account data: for the duration of your account and up to 5 years after closure

  • Booking data: for at least 5 years after the transaction

  • Marketing opt-out records: indefinitely, to ensure we respect your choices

  • Data relevant to potential legal claims: up to 7 years

We use technical and organizational measures to protect your personal data. However, no system can guarantee absolute security. If you suspect a security issue with your data, please contact us immediately.

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7. Your Rights
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You have the right to:

  • Withdraw consent at any time

  • Object to processing for direct marketing or legitimate interests

  • Access and receive a copy of your personal data

  • Request correction or deletion of your data

  • Restrict processing in certain circumstances

  • Request transfer of your data in a structured, machine-readable format

Please note that some rights may not apply in specific cases (e.g., where legal obligations require us to retain data).

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8. How to Contact Us
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For any privacy-related queries, or to exercise your rights, you can contact us at:

Email: fly@deluxeaero.com
Whatsapp: +971 58 565 5241

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Last updated: September 2025

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We may update this Privacy Policy periodically, so we recommend checking this page regularly for updates.

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